As standard, orders will be sent by Royal Mail 2nd Class (for the UK) or International Standard. Please note that shipping is not tracked as standard.
From March 2023, I may sometimes use an alternative shipping method for US-bound orders that uses USPS, which may mean very limited tracking will be available at no extra cost. Please note that this service is not guaranteed with every US order (as I need to send several at once in order to use it) but I will do my best to use USPS rather than Royal Mail where possible!
If you need tracking information and insurance for your order, please choose a tracked shipping option at checkout. Click here for more info and estimates on delivery times.
OFFERS AND DISCOUNTS
- Free shipping on UK orders over £25 and international orders over £50!
- Buy one get one half price on all stationery items! Simply add them to checkout and the discount will apply automatically
- BOGOF on Fantastic Places mystery bags
- 20% off for all new customers when you subscribe to my newsletter
- The Moon Club - my loyalty scheme which rewards points which users can use on discounts, free delivery, and more!
All orders are shipped in an eco-friendly bubble mailer or cardboard postal box (depending on the size of your order). Pins are sent in a biodegradable glassine bag, while stationery and lanyards are packaged in fully biodegradable cellophane for added protection during transit.
Wrapping paper, pin backing cards, and thank you cards are printed on recycled materials, and even our packaging stickers and labels are made from paper rather than vinyl! I also try to work with UK producers as much as possible to minimise Lunamise's carbon footprint.
Finally, Lunamise is proud to work in partnership with Ecologi© by supporting their reforestation projects. You can check out our own forest here!
CUSTOMS, TAXES, AND IMPORT FEES
If you live in a region which imposes VAT and customs or import fees, that these may apply to your order. Please make sure you're aware of the costs in your country. These charges will typically be due once the shipped goods arrive at the country of destination. Please check my shipping and delivery information and speak to your local postal or customs office for more information.
For those in the EU, if you would prefer to pay VAT upfront you can do so by shopping through my Etsy Page. Please note that this does not mean you won't be charged import or customs fees on delivery; I can only collect and pay VAT on your behalf.
Please note that we will not be accepting any order refunds or cancellations due to failure to pay these fees.